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Policies at AMMA Rawhair Boutique

PLEASE READ BEFORE PURCHASE

      THE FULFILLMENT PROCESS

  1. You pay for your order

  2.  You will receive an Order Confirmation Email

  3.  The Processing period begins. Processing time is 3-5 business days. Business days exclude weekends and holidays. Processing period is extended 1-5 Business days during a sales period. (More info below)

  4.  After the processing period is over, your shipping label will be created

  5.  You will receive an Order Fulfillment email. Your tracking number will be inside this email.

  6.  Your package is shipped off via Priority mail (2-3 business days UK) (3-10 business days International)

 

                                                                  PROCESSING TIME

  1. 3-5 BUSINESS DAYS

  2. No hair is kept on hand

  3. You will received tracking number after order is processed

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This is the time it takes to receive hair from our trusted vendors and enough time for Quality control. It allows us to test out all bundles to make sure they meet our quality standards. Anything we find wrong will immediately be fixed by contacting our vendor and having them send out new bundles if necessary to ensure that you receive the BEST product. Once your order has been processed, you will receive your tracking number via email. This will be the same email you used when you placed your order. Make sure you check you spam folder and wait after 5 business days have passed before contacting us. 

 

SHIPPING TIME

  1. (United Kingdom 1-3 BUSINESS DAYS VIA Priority Mail

  2. (International) 3-10 BUSINESS DAYS via Priority Mail

  3. This time does not include the processing period

  4. Expect delays during sales periods & holidays. (1-5 day delay) 

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REFUNDS/RETURNS/CANCELLATIONS

  1. ALL SALES ARE FINAL. Due to the nature of this product, refunds will not be issued. What is the nature of this product? Hair extensions. Hair extensions cannot be resold after being handled or worn by the buyer. For this reason, ALL SALES ARE FINAL. 

  2. If you have placed an order and would like to cancel your order, there will be a £5 flat rate fee deducted. Cancellations are only accepted within 48 hours of original purchase date.

  3. Returns are only accepted when you have received the wrong items. 

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INTERNATIONAL ORDERS

  1. (International) 3-10 BUSINESS DAYS via Priority Mail

  2. We cannot ship internationally to a postal box or mailing center. A physical address is required. 

  3. CUSTOM FEES may apply and payable at buyers location. Some countries put a tax on orders that come in from other countries. This is a fee that you, the buyer, are responsible for. It is vital to research or have an understanding on the custom fees where you live. Some places require you to pay the fee before you are able to pick up your packages. Also when the package is being held in customs it may take an additional 1-3 days for them to inspect the package.

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LOCAL ORDERS

  1. Processing time still applies because NO hair is kept on hand

  2. Once order is processed you will be contacted via email to arrange a drop off time.

  3. Deliveries are made typically after 5pm Mon-Friday. I am free to deliver between 9am-8pm on weekends.

  4. Only valid for Essex and East London Area on special request and at a standard fee of £10 to £30 depending on distance.

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LOST/STOLEN PACKAGES

  1. We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced . 

  2. All Packages come with a Tracking number. Our Mailing company updates their system every time they put their hands on your package. 

  3. If you will not be home on the expected arrival date/time, you can request to have you package held at your local delivery office.

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